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Customer Reviews

Curious to know what other Beaufort & Bluffton, SC people are thinking ofCarolina Air’s awesome quality and customer service? Read the below reviews! Even better, if you have something great to say, write one yourself!
  • Jim Kindwall
    Jim Kindwall

    5 out of 5 stars

    posted 2 years ago

    Carolina Air is an awesome company owned and operated by two of the finest people in the low country. John and Jennifer are a pleasure to work with and have always given my family and business the highest quality service. Good people attract good people and I have always been pleased with the service techs sent our way. Prompt, courteous, and professional every time. John is an officer in the Army Reserves and serves his country and community faithfully. Reason enough to call Carolina Air!

  • Eric H
    Eric H

    5 out of 5 stars

    posted 2 years ago

    I was experiencing some issues and requested a diagnostic call. They were about $10 more than other places, but the lady I talked to on the phone (Sarah) was very nice when I was asking for the prices of various services and products offered which is why I decided to go with them. It was definitely worth the extra $10. I was VERY impressed by the level of customer service, and I will definitely be calling them back for a spring tune up. They were able to send a tech (Todd) out same day, and he was very knowledgeable. I grew up about 2 hours south of Canada, so I never had AC until I moved down here. I asked Todd about maintenance tips, and he went above and beyond by showing me various things I could do improve air flow and extend the life of our AC unit. I've spent plenty of time on google looking at AC maintenance sites, but Todd was able to show me some easier methods of cleaning the various components of the unit and other tips were not found on the internet. Overall, it was a great experience. I will recommend them to friends and neighbors.

  • Eric H. Doss
    Eric H. Doss

    5 out of 5 stars

    posted 2 years ago

    Carolina Air has done a wonderful job maintaining our system. We love the peace of mind knowing that our system is checked out twice a year. Though we've never had to use it, it's also reassuring to know that they'll be there if we ever have an issue. I recommend John and Jennifer to everyone who asks and recommend a service contract to give you the same peace of mind that we enjoy.

  • greta maddox
    greta maddox

    5 out of 5 stars

    posted 2 years ago

    My company, Seaside Residential Management (previously Seaside Getaways) is a property management firm in Beaufort. We encourage all of our owners to sign service agreements with Carolina Air. When the units are serviced, we can proactively handle maintenance or repair issues with the units avoiding emergency calls. This protects our homeowner while simultaneously making our job easier. I like the reports that come back (when requested) with pictures of the units. We can then compare year to year the condition of the units and keep our owners abreast of life expectancy. When there is a problem, we can always count on Carolina Air to come out quickly and solve the problem to get our guests comfortable again. Thank you Carolina Air for making my job easier!

  • MrKeg PrintKEG
    MrKeg PrintKEG

    5 out of 5 stars

    posted 5 years ago

    I use Carolina Air for our small business and at home. They always try to get onsite fast and are very professional. I wouldn't say the prices are cheap, but they are definitely very reasonable. Overall, they've been an extremely reliable company to deal with.

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