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Customer Reviews

Curious to know what other Beaufort & Bluffton, SC people are thinking ofCarolina Air’s awesome quality and customer service? Read the below reviews! Even better, if you have something great to say, write one yourself!
  • MrKeg PrintKEG
    MrKeg PrintKEG

    1 out of 5 stars

    posted 1 month ago

    Amended 3/18: We have used this company for a decade now. Unfortunately, if you are not a contract customer, they make you wait 2-3 weeks even with complete outage of system. Now we are forced to go somewhere else for help. I use Carolina Air for our small business and at home. They always try to get onsite fast and are very professional. I wouldn't say the prices are cheap, but they are definitely very reasonable. Overall, they've been an extremely reliable company to deal with.

  • Aaron Miller
    Aaron Miller

    5 out of 5 stars

    posted 4 weeks ago

    Carolina Air replaced our decrepit old air conditioner with a new system. The techs were on-time, friendly, and kept our house clean. The new unit runs much quieter and our energy bill is significantly lower. Very pleased with the quality of service!

  • Thomas Tayloe
    Thomas Tayloe

    5 out of 5 stars

    posted 3 months ago

    I continue to have my expectations exceeded. Every time I have dealt with anyone at Carolina Air they have always been extremely professional. Recently, our heat unexpectedly went out. The team at Carolina Air could not have been more responsive and was able to have our unit back up and running very quickly at a reasonable cost. Their service contract is worth it's weight in gold even if you don't ever use it.

  • Jim Kindwall
    Jim Kindwall

    5 out of 5 stars

    posted 2 years ago

    Carolina Air is an awesome company owned and operated by two of the finest people in the low country. John and Jennifer are a pleasure to work with and have always given my family and business the highest quality service. Good people attract good people and I have always been pleased with the service techs sent our way. Prompt, courteous, and professional every time. John is an officer in the Army Reserves and serves his country and community faithfully. Reason enough to call Carolina Air!

  • Eric H
    Eric H

    5 out of 5 stars

    posted 2 years ago

    I was experiencing some issues and requested a diagnostic call. They were about $10 more than other places, but the lady I talked to on the phone (Sarah) was very nice when I was asking for the prices of various services and products offered which is why I decided to go with them. It was definitely worth the extra $10. I was VERY impressed by the level of customer service, and I will definitely be calling them back for a spring tune up. They were able to send a tech (Todd) out same day, and he was very knowledgeable. I grew up about 2 hours south of Canada, so I never had AC until I moved down here. I asked Todd about maintenance tips, and he went above and beyond by showing me various things I could do improve air flow and extend the life of our AC unit. I've spent plenty of time on google looking at AC maintenance sites, but Todd was able to show me some easier methods of cleaning the various components of the unit and other tips were not found on the internet. Overall, it was a great experience. I will recommend them to friends and neighbors.

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